Why choose SwapTracker?

SwapTracker provides a case management system that enables you to significantly reduce the level of administration required to manage the Mutual Exchange process from end to end.

Reduces admin time and costs & minimises tenant enquiries

At-a-glance dashboard with real time status, alerts and actions for ongoing mutual exchanges

Work efficiently through all tenancy checks, with information on dates of request, receipts and outcomes in a logical process

Automatic alerts sent to MX/Housing Officers once inspections are completed

Secure document upload for easy access 24/7

Dramatically reduces tenant enquiries and contact

Integrated with HomeSwapper – one simple login

Provides reassurance to your tenants during the MX process

Easy-to-use, mobile friendly design

Online form with digital signature

Easy document upload via mobile portal

Whole process of entering information simplified

Automatic notifications upon receipt of application

Provides transparency for all parties involved

Shows a clear guide as to exactly where tenants are in the swap process

Reduces confusion and anxiety for your tenants

What customers say…

“The feedback from the Customer Service Team has been very positive… they have received less calls asking for updates on the exchange process… there’s fewer manual processes and less typing, printing and posting letters, as templates can be uploaded onto the applications within SwapTracker for applicants to respond to.

“We had an exchange which we’d been approached by our Community Safety Team to try and work through quickly due to the nature of the reason for exchange. We were able to request the documents promptly and the applicant could upload them immediately. The exchange was processed and passed for safety checks within 5 days of it being received.”

Ali Mallet, Mutual Exchange Administration Officer at Town & Country

Fully compliant with GDPR

Customer Support Team with staff available to provide support in real time

SwapTracker has been developed in close consultation with landlords like you to make sure that it exactly meets your needs. Read more about the development process here.