What customers say…
“The feedback from the Customer Service Team has been very positive… they have received less calls asking for updates on the exchange process… there’s fewer manual processes and less typing, printing and posting letters, as templates can be uploaded onto the applications within SwapTracker for applicants to respond to.
“We had an exchange which we’d been approached by our Community Safety Team to try and work through quickly due to the nature of the reason for exchange. We were able to request the documents promptly and the applicant could upload them immediately. The exchange was processed and passed for safety checks within 5 days of it being received.”
Ali Mallet, Mutual Exchange Administration Officer at Town & Country