The biggest and best MX service
Only market-leading HomeSwapper has the size and scale to empower your tenants by ensuring that they get access to the largest community of swappers and their properties in the UK, both locally and nationally.
This ensures that you fulfil HCA obligations and are as successful as possible in reducing voids and maintaining income by making best use of housing stock, minimising re-let costs, and reducing failed tenancies through mutual exchange.
HomeSwapper is the UK’s largest MX service. Since its launch in 2007 it continues to grow with, on average, over 14,000 new tenants joining every month. We offer a straightforward self-service tenant facing functionality system alongside a landlord facing functionality system, for ease of use.
As a HomeSwapper partner, you are allocated a dedicated Implementation Manager to help set up the software for you and to provide continued support. We also offer a HelpDesk based at our UK offices with over 10 years of MX experience and a landlord helpline open from 9-5 Monday to Friday, excluding Bank Holidays.
We continually work to improve and enhance HomeSwapper, based on feedback that we regularly and actively seek from both landlords and tenants.
Direct involvement from our landlord partners has led to the development of SwapTracker, our mutual exchange process tracking software.
Simple for you to use
Dynamic dashboards facilitate case management, user access control and detailed/one-click reporting
User-friendly admin functions
Transparent view of tenant profiles and activities
Value for money calculator
Dedicated landlord helpline and UK HelpDesk
Comprehensive marketing and tenant education resources provided
Simple for tenants to use
HomeSwapper is a self-service tool, intuitive and simple to use across all platforms for landlords and tenants
- Highly-rated mobile app available
Suite of tenant-focused user guides and self-help videos provided
Round the clock tenant support
Active peer support community
Regularly updated Facebook page, tenant blog and dedicated support website
A range of dedicated and advanced tools
MultiSwap Function
Tenants create swap chains of multiple properties using the function. Find out more…
Automated Home Matching
Automated home matching emails send to tenants when relevant properties become available
SwapTracker System
SwapTracker simplifies the end-to-end mutual exchange process for you and your tenants
Multi Device Ready
Available across mobile, tablet and PC, with apps for iOS and Android users
Google Translate
We integrate Google Translate to help tenants browse in a language other than English
Google Street View
Customised property search areas available using Google Street View functionality
Website Accessibility
Fully accessible, with easy-read guides and tools designed to support members with disabilities
Fully Secure
HomeSwapper is fully GDPR and ISO27001 compliant
Seamless upgrades and updates require no local IT intervention
Always feel confident that legal requirements are fully met
Hosted by Microsoft and incorporates in-built virus scanning; compliant with the 14 Cloud Security Principles
No hidden costs
HomeSwapper is transparently and simply priced
One single annually renewed licence fee
Upgrades included in the price with no additional costs
Both Registered Providers and tenants will always have access to the latest version
