The biggest and best MX service

Only market-leading HomeSwapper has the size and scale to empower your tenants by ensuring that they get access to the largest community of swappers and their properties in the UK, both locally and nationally.
This ensures that you fulfil HCA obligations and are as successful as possible in reducing voids and maintaining income by making best use of housing stock, minimising re-let costs, and reducing failed tenancies through mutual exchange.

HomeSwapper is the UK’s largest MX service. Since its launch in 2007 it continues to grow with, on average, over 14,000 new tenants joining every month. We offer a straightforward self-service tenant facing functionality system alongside a landlord facing functionality system, for ease of use.

As a HomeSwapper partner, you are allocated a dedicated Implementation Manager to help set up the software for you and to provide continued support. We also offer a HelpDesk based at our UK offices with over 10 years of MX experience and a landlord helpline open from 9-5 Monday to Friday, excluding Bank Holidays.

We continually work to improve and enhance HomeSwapper, based on feedback that we regularly and actively seek from both landlords and tenants.

Direct involvement from our landlord partners has led to the development of SwapTracker, our mutual exchange process tracking software.

Simple for you to use

Dynamic dashboards facilitate case management, user access control and detailed/one-click reporting
User-friendly admin functions
Transparent view of tenant profiles and activities
Value for money calculator
Dedicated landlord helpline and UK HelpDesk
Comprehensive marketing and tenant education resources provided

Simple for tenants to use

HomeSwapper is a self-service tool, intuitive and simple to use across all platforms for landlords and tenants
Highly-rated mobile app available
Suite of tenant-focused user guides and self-help videos provided
Round the clock tenant support
Active peer support community
Regularly updated Facebook page, tenant blog and dedicated support website

Simple for you to use

Dynamic dashboards facilitate case management, user access control and detailed/one-click reporting
User-friendly admin functions
Transparent view of tenant profiles and activities
Value for money calculator
Dedicated landlord helpline and UK HelpDesk
Comprehensive marketing and tenant education resources provided

Simple for tenants to use

HomeSwapper is a self-service tool, intuitive and simple to use across all platforms for landlords and tenants
  • Highly-rated mobile app available
Suite of tenant-focused user guides and self-help videos provided
Round the clock tenant support
Active peer support community
Regularly updated Facebook page, tenant blog and dedicated support website

A range of dedicated and advanced tools

RightSize Feature

Our RightSize feature matches under-occupancy with overcrowding. Find out more…

Advertise a Void

Advertise your void properties on the HomeSwapper platform. Find out more…

MultiSwap Function

Tenants create swap chains of multiple properties using the function. Find out more…

Automated Home Matching

Automated home matching emails send to tenants when relevant properties become available

SwapTracker System

SwapTracker simplifies the end-to-end mutual exchange process for you and your tenants

Multi Device Ready

Available across mobile, tablet and PC, with apps for iOS and Android users

Google Translate

We integrate Google Translate to help tenants browse in a language other than English

Google Street View

Customised property search areas available using Google Street View functionality

Website Accessibility

Fully accessible, with easy-read guides and tools designed to support members with disabilities

Fully Secure

HomeSwapper is fully GDPR and ISO27001 compliant
Seamless upgrades and updates require no local IT intervention
Always feel confident that legal requirements are fully met
Hosted by Microsoft and incorporates in-built virus scanning; compliant with the 14 Cloud Security Principles

No hidden costs

HomeSwapper is transparently and simply priced
One single annually renewed licence fee
Upgrades included in the price with no additional costs
Both Registered Providers and tenants will always have access to the latest version

Case Studies

Find out how HomeSwapper offered the best value for money and was the most intuitive system for tenants in Manchester.

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Walsall Housing Group demonstrate exactly how HomeSwapper can fundamentally change peoples’ lives for the better.

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Using HomeSwapper, Town and Country are helping tenants, desperate to swap homes, find more suitable properties.

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Wellingborough use HomeSwapper to empower their conversations with tenants to focus on the positive in their relationships.

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