Guides & Advice
We’ve pulled together years of experience and expertise to put together a series of guides to help with all aspects of both promoting the service to new swappers and supporting existing swappers.
Marketing Guide
Tenant Welcome Guide
Welcome Guide (NI edition)
How the Customer Support Team Works
How the Customer Support Team Works b/w
The HomeSwapper Analytics Tool
The New Swapper Support Pack will bring together everything that new swappers need to know to welcome them to HomeSwapper.
New Swapper Support Pack
Advice for Landlords
New Swapper Support Pack
Advice for Landlords
Here’s the Swapper Pack in individual sections for your convenience
Top 10 tips
Top 10 tips
How to Register
How to Register
Creating a Great Advert
Creating a Great Advert
Adding Photographs
Adding Photographs
Using Match Filters
Using Match Filters
How to use Messaging
How to use Messaging
How to MultiSwap
How to MultiSwap
Changing Locations
Changing Locations
Resetting your Password
Resetting your Password
Closing your Account
Closing your Account
Where to Find Help
Where to Find Help
The MultiSwap Support Pack brings together everything that swappers need to know about creating a MultiSwap
MultiSwap Support Pack
MultiSwap Support Pack
Building a MultiSwap
Building a MultiSwap (b/w)
How to MultiSwap
How to MultiSwap (b/w)
MultiSwap in Real Life
MultiSwap in Real Life (b/w)
The Photos Pack is designed to support you to encourage tenants to add photos to their HomeSwapper accounts
Encouraging photo use
How to add photos
Carl’s Photo Guide
Encouraging photo use (b/w)
How to add photos (b/w)
Carl’s Photo Guide (b/w)
The Accessibility Pack is designed to provide information to your tenants on how to use HomeSwapper if they have accessibility needs
Accessibility: The right filters
Creating a great advert
Getting around HomeSwapper
Accessibility: The right filters
Creating a great advert
Getting around HomeSwapper
The Additional Features pack contains information about a few of the clever tools your tenants may not have seen in HomeSwapper
Additional Features – Amenities Tab
Additional Features – Amenities Tab b/w
Additional Features – The Wall
Additional Features – The Wall b/w
Additional Features Already Messaged
Additional Features Already Messaged b/w
Additional Features Customise your Location
Additional Features Customise your Location b/w
Additional Features Contact Details on Adverts
Additional Features Contact Details on Adverts b/w
Void Properties – What it means (colour)
Void Properties – What it means (b/w)
