Guides & Advice

We’ve pulled together years of experience and expertise to put together a series of guides to help with all aspects of both promoting the service to new swappers and supporting existing swappers.

Marketing Guide

Tenant Welcome Guide

Welcome Guide (NI edition)

How the Customer Support Team Works

The HomeSwapper Analytics Tool

HomeSwapper Customer Team

The HomeSwapper RightSize Tool

Pre-tenancy Financial Assessments

PTFA

Organising swaps

HomeSwapper organising swaps

Organising swaps

HomeSwapper organising swaps

The New Swapper Support Pack will bring together everything that new swappers need to know to welcome them to HomeSwapper.

New Swapper Support Pack

Advice for Landlords

New Swapper Support Pack

Advice for Landlords

Here’s the Swapper Pack in individual sections for your convenience

Top 10 tips

Top 10 tips

How to Register

How to Register

Creating a Great Advert

Creating a Great Advert

Adding Photographs

Adding Photographs

Using Match Filters

Using Match Filters

How to use Messaging

How to use Messaging

How to MultiSwap

How to MultiSwap

Changing Locations

Changing Locations

Resetting your Password

Resetting your Password

Closing your Account

Closing your Account

Where to Find Help

Where to Find Help

The MultiSwap Support Pack brings together everything that swappers need to know about creating a MultiSwap

MultiSwap Support Pack

MultiSwap Support Pack

Building a MultiSwap

Building a MultiSwap (b/w)

How to MultiSwap

How to MultiSwap (b/w)

MultiSwap in Real Life

MultiSwap in Real Life (b/w)

The Photos Pack is designed to support you to encourage tenants to add photos to their HomeSwapper accounts

Encouraging photo use

How to add photos

Carl’s Photo Guide

Encouraging photo use (b/w)

How to add photos (b/w)

Carl’s Photo Guide (b/w)

The Accessibility Pack is designed to provide information to your tenants on how to use HomeSwapper if they have accessibility needs

Accessibility: The right filters

Creating a great advert

Getting around HomeSwapper

Accessibility: The right filters

Creating a great advert

Getting around HomeSwapper

The Additional Features pack contains information about a few of the clever tools your tenants may not have seen in HomeSwapper

Additional Features – Amenities Tab

Additional Features – Amenities Tab b/w

Additional Features – The Wall

Additional Features – The Wall b/w

Additional Features Already Messaged

Additional Features Already Messaged b/w

Additional Features Customise your Location

Additional Features Customise your Location b/w

Additional Features Contact Details on Adverts

Additional Features Contact Details on Adverts b/w

Homeswapper additional features

Void Properties – What it means (colour)

Void Properties – What it means (b/w)